Support¶

Before Asking¶

Most problems have already been solved by someone else, so check these first:

The FAQ
The troubleshooting page for your probe: Cartographer, Beacon, BTT Eddy or Eddy NG
That you are on the latest Simple AF, see Updating
If the printer will not boot or you cannot get in, see Factory Reset and Emergency Factory Reset

Where to Ask¶

The Simple AF Discord is the best place for help
If you have found a bug, raise an issue on GitHub

What to Include¶

The more you include the faster someone can help you:

Your printer model, for example K1 Max or Ender 3 V3 KE
Your probe and mount
Whether you are on Simple AF or Simple AF for RPi, and Klipper or Kalico
What you were doing and the exact error message, a screenshot is fine
A support.zip, see below

Support ZIP¶

If you have been asked to provide a support.zip file in the Simple AF discord, there are a few ways to do this.

Via Fluidd or Mainsail¶

Run the SUPPORT_ZIP macro from Fluidd or Mainsail

Via GrumpyScreen¶

Click the Create Support ZIP button from the Tools menu of GrumpyScreen, be sure to wait for the success message as it can take a while to generate the zip file.

Via SSH¶

Run ~/pellcorp/tools/support.sh from ssh on the printer.

Where can I find the support.zip?¶

In all cases the support.zip can be found in the ~/printer_data/config or the config section of Fluidd or Mainsail.

You need to somehow download this zip file to your local desktop / laptop so you can then upload it to discord.